Terms of service.
The contract between SecurityVault Systems Private Limited and the organisation that uses the platform. Written in plain language where possible; the legal text below is operative.
01 · The agreement
These Terms of Service (the “Terms”) form a binding agreement between SecurityVault Systems Private Limited (“SecurityVault,” “we”) and the entity you represent (“Customer,” “you”). By creating an account or using the Service, you agree to these Terms. If you do not have authority to bind the entity, do not accept these Terms.
For enterprise customers, an executed Master Services Agreement supersedes these Terms in the case of conflict.
02 · The service
The Service is the SecurityVault platform: scanner orchestration, policy enforcement, evidence chain, and the related documentation, SDKs, and APIs (collectively, the “Service”). Available features depend on your subscription tier. Service-level commitments, where applicable, are set out in your order form.
03 · Accounts
You are responsible for: (a) maintaining the security of your accounts and credentials; (b) all activity that occurs under your accounts; and (c) ensuring authorised users comply with these Terms. You must promptly notify us of any unauthorised access.
04 · Fees
Fees are described in your order form or, if none, on the pricing page in effect at the time of subscription. Fees are non-refundable except as required by law or expressly stated. Late payments accrue interest at the lesser of 1.5% per month or the maximum allowed by law.
05 · Customer data
You retain all rights to your data. We process Customer Data solely to provide the Service, subject to our Privacy Notice and the Data Processing Addendum (“DPA”), which is incorporated by reference and prevails for personal data processing.
We do not use Customer Data to train models. We do not use generative-AI subprocessors on Customer Data.
06 · IP & licence
We grant you a non-exclusive, non-transferable licence to use the Service during the subscription term. We retain all right, title, and interest in the Service. You may not: (a) reverse engineer the Service except as permitted by law; (b) resell or sublicense the Service; (c) use the Service to develop a competing product; (d) circumvent any technical limitations.
07 · Confidentiality
Each party will protect the other’s Confidential Information with the same care it uses for its own (no less than reasonable care). Confidentiality obligations survive termination for five years; trade secrets remain protected for as long as they qualify under applicable law.
08 · Warranties & disclaimers
We warrant that the Service will materially conform to its documentation. EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
09 · Liability
NEITHER PARTY IS LIABLE FOR INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES. EXCEPT AS SET OUT BELOW, EACH PARTY’S TOTAL LIABILITY IS CAPPED AT THE FEES PAID BY CUSTOMER TO SECURITYVAULT IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Each party’s total liability for breach of its confidentiality obligations (including its data-protection obligations under the DPA) is capped, in place of the general cap above, at two times (2×) the fees paid or payable by Customer to SecurityVault in the 12 months preceding the claim.
Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded under applicable law.
10 · Term & termination
The agreement begins on your start date and continues for the subscription term in your order form. Either party may terminate for material breach if uncured 30 days after written notice. Upon termination, you may export Customer Data for 30 days; thereafter we delete it from production within 30 days and from backups on backup expiry, except as required to comply with law.
11 · General
- Governing law. The laws of India. Exclusive jurisdiction of the courts at the registered office of SecurityVault Systems Private Limited, India, except that either party may seek injunctive relief in any court of competent jurisdiction.
- Notices. Email to legal@securityvault.io for SecurityVault; the email on your account for Customer.
- Assignment. No assignment without the other party’s written consent, except in connection with a merger or sale of all or substantially all assets.
- Entire agreement. These Terms (with any order form and the DPA) constitute the entire agreement and supersede all prior agreements regarding the Service.
- Survival. Sections concerning IP, confidentiality, warranty disclaimers, liability limits, and general provisions survive termination.